Serenity Healing Sanctuary

Privacy Policy

Last updated: 19 October 2024

Your privacy is very important to Serenity Healing Sanctuary.

This Privacy Policy sets out how Serenity Healing Sanctuary Inc. obtains and uses the “Personal Information” which you provide. Personal Information may include your name, address, telephone number, email address, date of birth, and other data which may directly or indirectly identify you.

The term 'service', refers to ‘Serenity Healing Sanctuary Inc.’, the website ‘serenityhealingsanctuary.ca‘ or ‘we’, 'us' or ‘our’ refers to the corporation and owner(s) of the website. The term ‘you’ refers to the user or viewer of the website or services provided by Serenity Healing Sanctuary Inc.

The following outlines our privacy policy.

-Before or at the time of collecting personal information, we will identify the purposes for which information is being collected

-We will collect and use of personal information solely with the objective of fulfilling those purposes specified and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law

-We will only retain personal information as long as necessary for the fulfillment of those purposes

-We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned

-Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date

-We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification

-We will make readily available to customers information about our policies and practices relating to the management of personal information

-We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained

We respect the rights to personal privacy of those we deal with. It has always been our priority to safeguard any Personal Information obtained, and we are committed to full compliance with the privacy laws that relate to our business.

We will NOT sell, trade or rent your name or personal information to anyone else. We DO NOT sell, trade, rent or provide outside access to our mailing list at all.

This privacy statement sets out how we collect, handle, store and protect information about you when:

-We provide or discuss our products or services with customers or potential customers

-You use our website or services

-We perform any other activities that form part of the operation of our business

WHY AND HOW WE GATHER INFORMATION

While using our services, we may ask you to provide us with certain personally identifiable information. Personal Information may include, but is not limited to:

-Name

-Address

-Phone Number

-Email Address

-Date of Birth

-Age

-Employment Details

-Relationship Details

-Family Details

-Health Details

-Usage Data

We may gather Personal Information through the Website in several different ways:

-through your orders of products and/or services

-through providing support to our registered account holders and/or customers and/or potential customers

-through your payment to third-party payment processors

We collect personal information for the following purposes:

-to communicate with you

-to be able to selectively send you communications that may be of interest to you, either electronically or otherwise

-to be able to gather information to customize our services to you

-internal record keeping

-other

COLLECTION

We will only collect personal information for the purposes identified above and that are reasonable in the circumstances. We will only collect personal information through methods that are lawful. We will not collect information indiscriminately and will try to collect personal information directly from the individual concerned unless authorized by that individual to collect it from a third party or otherwise as permitted.

PROTECTION OF YOUR PERSONAL INFORMATION

We use a range of physical, electronic and managerial measures designed to keep your Personal Information secure.

These measures may include:

-education and training to relevant staff to ensure they are aware of our privacy obligations when handling Personal Information

-administrative and technical controls to restrict access to Personal Information to those who require it in order to fulfil the purposes above

-technological security measures, including firewalls, multi-factor authentication, encryption and anti-virus software

Although we use appropriate security measures to protect your Personal Information, no security measures can ensure absolute security. We endeavor to protect Personal Information, but cannot guarantee the security of Personal Information in our custody or control.

SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our website and business, to provide services on our behalf, to perform services or to assist us in analyzing how the website is used. We also may employ agents to fulfill functions on our behalf, such as providing marketing assistance, analyzing data, preparing and maintaining site content, processing credit card payments and providing customer service. These agents have access to user and customer information as required in order to help them perform their functions on our behalf, but they are not allowed to use that information for any other purpose.

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Website, such as but not limited to, Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

https://policies.google.com/privacy?hl=en

ADVERTISING

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service, such as but not limited to, Google, who as a third party vendor, uses cookies to serve ads on the Website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Website or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page:

http://www.google.com/ads/preferences/

USE OF COOKIES AND WEB BEACONS

You should be aware that non-personal information and data may be automatically collected through the standard operation of our website’s internet servers, or through the use of “cookies”. We use cookies and similar tracking technologies to track the activity on our website, emails and text message and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons (also referred to as clear gifts, pixel tags, etc), tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

LOG FILES

As with most other websites, our website also collects and uses the data contained in log files. The information in the log files may include your IP address, your ISP, the browser you used to visit our Website, the time you visited our Website and which pages you visited throughout our Website.

TRANSFER OF CUSTOMER INFORMATION

Customer information is a valuable business asset. If for any reason we transfer or divest business assets, our customer information may be transferred as one of these business assets. We will provide notice before your Personal Information is transferred and becomes subject to a different privacy policy.

RELEASE OF INFORMATION WHEN REQUIRED

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

We may also release such information if we feel it is necessary in order to protect our rights or the rights of our customers, affiliates, partners, or any other party, and for purposes of protection from fraud and credit risk.

We may disclose your Personal Information in the good faith belief that such action is necessary to:

-To comply with a legal obligation

-To protect and defend our rights or property

-To prevent or investigate possible wrongdoing in connection with our service

-To protect the personal safety of users of our service or the public

-To protect against legal liability

EXTERNAL LINKS

The website may contain links or references to other websites to which this Privacy Policy does not apply. These sites are not owned or controlled by us and we are not responsible for the collection, use and disclosure of personal information or the privacy practices of other organizations or other websites to which our site may refer visitors or provide links for. When submitting Personal Information on other websites, we encourage you to read the privacy policy of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

CHILDREN’S PRIVACY

Our Website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

CONSENT

Consent to the collection, use and disclosure of Personal Information may be given in various ways. Consent can be expressed (e.g., orally, electronically or on a form you may submit) or implied (e.g., when you provide information necessary for a service you have requested). Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with Personal Information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this Privacy Policy, if applicable, or as otherwise described at the time of collection. You may withdraw your consent to our collection, use and disclosure of Personal Information at any time, subject to contractual and legal restrictions and reasonable notice, however, please note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide services.

We do not collect, use or disclose your Personal Information other than as described in this Privacy Policy without your consent, unless permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example in response to a court order or subpoena, to comply with local or federal regulations, or to collect a debt owed to us.

LIMITATIONS

In no event shall “Serenity Healing Sanctuary Inc.” and its directors, officers, practitioners, employees, agents, affiliates and representatives be liable for any and all, direct or indirect, actions, claims, losses, demands, expenses, liabilities or damages of any nature.

CHANGES TO THIS PRIVACY STATEMENT

This privacy statement is subject to change from time to time, and should be reviewed periodically for changes. To let you know when we make changes to this privacy statement, we will amend the revision date at the top of this page. The modified privacy statement will apply from that revision date. Therefore, we encourage you to periodically review this statement to be informed about how we are processing your information.

CONTACT US

If you have any questions or concerns about this Privacy Policy, you can contact us by email: [email protected]